FAQs

Cancellation Policy

Cancellations are not accepted within 48 hours of the pickup date.

If your request falls within the accepted timeframe, please email info@sonderdessert.com with your order number.

Change of Pickup Date

We require 48 hours notice for any changes to your pickup date.

To request a change, please email info@sonderdessert.com with your order details and preferred new pickup date.

Damages

Once your order has been collected, we are unable to take responsibility for any loss or damage during transport or after pickup.
Please ensure your cakes are transported and stored carefully.

Delivery

We currently offer pickup only from our Sunnybank Hills store.

Product Ingredients/ Allergens

Unless stated otherwise, our products contain eggs, dairy, and gluten, and may contain nuts.
Please contact us before ordering if you have specific allergen concerns.

Storage

Please refrigerate your cakes as soon as possible after collection and keep them chilled until serving.